Refund policy

Effective date: July 20, 2026

This Return and Refund Policy applies to purchases made through latimermedical.com from Latimer Medical LLC ("Latimer Medical," "we," "us," or "our"). It should be read together with our Terms of Service.

1. RETURN WINDOW

You may request authorization for an eligible routine return within 30 calendar days after carrier tracking confirms delivery of the item. If items in an order are delivered separately, the return window for each item begins on the date that item is delivered.

After we issue return authorization, you must give the return package to the carrier within 10 calendar days, unless our written return instructions provide a different deadline. Return authorization does not guarantee a refund. Every return is subject to receipt, inspection, and verification.

2. ELIGIBILITY FOR ROUTINE RETURNS

Routine returns are accepted only when all of the following conditions are met:

- The product is unused, unopened, unaltered, unexpired, and in resalable condition.
- All manufacturer seals, tamper-evident seals, sterile barriers, and product packaging remain intact.
- The product is returned in its original packaging with all labels, manuals, accessories, parts, and other components.
- Products sold as a case, pack, set, or kit are returned as the complete unopened unit originally purchased.
- You provide the order number or other acceptable proof of purchase.
- The product is not listed as nonreturnable or Final Sale under this Policy or on the product page before purchase.

Opening the outer shipping carton solely to inspect the shipment does not make a product ineligible if the product's own packaging and seals remain unopened and intact.

3. HOW TO REQUEST A RETURN

Before sending any product back, contact us at sales@latimermedical.com or 651-397-0313 and provide:

- Your name and order number.
- The product name, quantity, and reason for the return.
- Photographs of the product, packaging, shipping label, and damage when relevant.
- Any other information reasonably needed to evaluate the request.

If the return is authorized, we will provide a return authorization number and return instructions. Do not send a return to our business address unless our instructions specifically direct you to do so. Unauthorized returns, cash-on-delivery shipments, or packages sent to the wrong location may be refused.

Package the product securely and use a trackable shipping method. Write the return authorization number where instructed, but do not write on or attach shipping labels directly to the manufacturer's product packaging.

4. NONRETURNABLE AND FINAL SALE PRODUCTS

Except where required by law or when Section 5 applies, the following products are not eligible for routine return:

- Any product that has been opened, used, worn, tried on, fitted, tested, installed, assembled, washed, altered, damaged, or contaminated after delivery.
- Any product with a broken, removed, or compromised factory seal, tamper-evident seal, sterile barrier, or protective packaging.
- Opened sterile products and products whose sterility or integrity can no longer be verified.
- Opened personal-care, hygiene, incontinence, ostomy, wound-care, respiratory-care, infection-control, or body-contact products.
- Refrigerated, frozen, temperature-controlled, perishable, nutritional, food, or beverage products.
- Hazardous materials, aerosols, compressed-gas products, chemicals, or products with shipping restrictions when return transportation is prohibited or unsafe.
- Prescription, restricted, professional-use, or regulated products when return is prohibited, unsafe, or not authorized by Latimer Medical.
- Custom, personalized, configured, made-to-order, special-order, or nonstock products.
- Clearance products or other products clearly identified as Final Sale before purchase.
- Gift cards, digital products, downloadable materials, and completed services.
- Products damaged by improper storage, handling, cleaning, installation, maintenance, or use after delivery.

A product-specific return restriction displayed on the product page before purchase forms part of this Policy.

5. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Claims involving transit damage, an incorrect product or quantity, a missing item, a product defect, or other nonconformity are reviewed separately from routine returns. Opening packaging when reasonably necessary to discover or document a problem does not automatically disqualify such a claim.

Contact us as soon as reasonably possible. For visible shipping damage, incorrect items, or shortages, please contact us preferably within five business days after delivery. For a problem that could not reasonably have been discovered earlier, contact us promptly after discovery.

Keep the product, shipping carton, labels, packing materials, and all contents until we provide instructions. We may request photographs, serial or lot numbers, a written description, carrier documentation, or return of the product for inspection.

After verification, we may provide an appropriate remedy, which may include a replacement, repair, manufacturer-warranty assistance, prepaid return shipping, account credit, or refund. The available remedy may depend on the product, the nature of the issue, manufacturer requirements, safety considerations, and applicable law.

If a product may be unsafe, stop using it immediately and follow any manufacturer, healthcare professional, recall, or safety instructions.

6. PRODUCT RECALLS

Products subject to a manufacturer or government recall must be handled according to the applicable recall notice. Contact us before returning a recalled product. We may direct you to the manufacturer, a designated recall center, or another approved process. Recall remedies are determined by the recall terms and applicable law.

7. RETURN SHIPPING AND ORIGINAL SHIPPING CHARGES

For an eligible routine return based on preference, ordering error, or other reason not caused by Latimer Medical, you are responsible for return shipping costs and for the package until it is received at the authorized return location. Original shipping and handling charges are nonrefundable unless required by law.

When we verify that Latimer Medical sent the wrong product, the product arrived damaged, or another qualifying problem was caused by us or the carrier, we will provide or reimburse reasonable return shipping as instructed. Do not purchase expedited return shipping or incur other costs without our prior written approval.

Latimer Medical does not charge a general restocking fee for eligible routine returns under this Policy.

8. INSPECTION AND REFUNDS

We will notify you after the return is received and inspected. An approved refund will generally be initiated within five business days after inspection and will be sent to the original payment method, unless another method is required by law.

For an eligible routine return, the refund normally includes the approved product purchase price and applicable taxes, less any lawful deductions disclosed in this Policy. Original shipping, expedited shipping, handling, and other delivery charges are not refundable for routine returns.

Your bank, card issuer, or payment provider may require additional time to post the refund. Latimer Medical does not control that processing time. If an approved refund has not appeared after a reasonable period, contact your payment provider and then contact us.

Refunds for discounted items, bundles, promotions, or partial-order returns may be adjusted to reflect the price actually paid and any promotion terms.

9. EXCHANGES

Except for a replacement approved under Section 5 or a recall, we generally process exchanges as an authorized return followed by a separate new order. Product availability and pricing are not guaranteed while a return is in transit or under review.

10. ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order. We will try to honor the request, but cancellation is not guaranteed after processing or fulfillment has begun. If an order has already shipped, the applicable return rules apply.

If Latimer Medical cancels an unshipped order, we will issue a full refund for the cancelled items and related charges as required by law.

11. REFUSED, UNCLAIMED, AND UNAUTHORIZED RETURNS

A refused or unclaimed delivery is not automatically an approved return. If the product is returned to us, it will be reviewed under this Policy. Actual nonrefundable carrier charges or other costs caused by an incorrect address, refusal, or failure to accept delivery may be deducted to the extent disclosed and permitted by law.

Products returned without authorization, after the deadline, or in ineligible condition may be refused and may not receive a refund. We may require payment of reasonable shipping costs before sending an ineligible product back to you.

12. RETURN ABUSE AND FRAUD

We may deny a return or refund when we reasonably determine that a request involves fraud, abuse, altered documentation, substitution of products, removal of serial or lot information, excessive or bad-faith returns, or another violation of this Policy or our Terms of Service.

13. RIGHTS THAT CANNOT BE LIMITED

Nothing in this Policy limits any warranty, remedy, recall right, or consumer protection that cannot lawfully be waived. When applicable law provides greater rights than this Policy, the law controls.

14. CONTACT US

Latimer Medical LLC
2924 Anthony Lane, Suite 100
Saint Anthony, Minnesota 55418
United States

Email: sales@latimermedical.com
Phone: 651-397-0313
Website: latimermedical.com