Shipping policy

Effective date: July 20, 2026

This Shipping Policy applies to orders placed through latimermedical.com from Latimer Medical LLC ("Latimer Medical," "we," "us," or "our"). It should be read together with our Terms of Service and Return and Refund Policy.

1. SHIPPING DESTINATIONS

We currently ship to valid delivery addresses in the 50 United States and the District of Columbia. We do not offer international shipping.

Shipping to Alaska, Hawaii, post office boxes, APO/FPO/DPO addresses, remote locations, or other address types may be limited by the product, carrier, service level, or applicable shipping rules. An order can be shipped to one of these destinations only when an available method is displayed at checkout or we confirm the arrangement in writing.

We do not currently ship to U.S. territories or possessions unless a shipping option is specifically made available at checkout. Orders addressed to freight forwarders, export agents, package-forwarding services, or commercial reshippers may be declined or cancelled.

2. BUSINESS DAYS

Business days are Monday through Friday, excluding U.S. federal holidays and days when our operations or fulfillment facilities are closed. Processing and delivery estimates stated in business days do not include weekends or holidays.

3. ORDER PROCESSING

In-stock orders are generally processed for shipment within one to three business days after we receive a properly completed order. A properly completed order includes authorized payment, a complete and valid shipping address, all information needed to fulfill the order, and any required identity, credential, prescription, compliance, or fraud review.

Processing time is the time before a package is given to the carrier. It is separate from carrier transit time.

Some products require additional handling time, including special-order, nonstock, oversized, freight, temperature-controlled, hazardous, restricted, customized, or manufacturer-direct products. A longer estimate may be displayed on the product page, at checkout, in the order confirmation, or in a later order communication.

An order placed with expedited shipping is not necessarily processed faster unless we expressly confirm expedited processing.

4. SHIPPING METHODS AND CHARGES

Available shipping methods, estimated delivery ranges, and charges are displayed at checkout based on the products, package size and weight, destination, carrier availability, and service level. Some orders may qualify for a promotional or free-shipping rate under the terms shown at checkout.

Shipping charges may change before an order is submitted. After an order is accepted, we will not add a shipping charge that was not disclosed without obtaining your agreement, except when you request a change or additional service.

Taxes, when applicable, are calculated separately at checkout.

5. DELIVERY ESTIMATES

Delivery dates and transit times are estimates, not guarantees, unless Latimer Medical expressly provides a written delivery guarantee for a specific order. Carrier estimates begin after the order ships.

Delivery may be affected by inventory availability, carrier capacity, weather, natural disasters, labor disruptions, public emergencies, security screening, address problems, remote-location service, regulatory review, manufacturer delays, and other events outside our reasonable control.

Latimer Medical is not an emergency medical service. Do not rely on an online order for urgent treatment, emergency care, or uninterrupted access to medically necessary supplies. Maintain an appropriate reserve and contact a healthcare professional or emergency service when needed.

6. ORDER REVIEW AND ACCEPTANCE

An order confirmation acknowledges that we received your order; it does not necessarily mean that we accepted it. We may review, hold, limit, or cancel an order for reasons including inventory shortage, payment failure, suspected fraud, pricing or product-information error, shipping restriction, safety concern, purchase-quantity limit, resale concern, or inability to verify required information.

If we cancel an order before shipment, we will refund amounts paid for the cancelled items and related charges as required by law.

7. INVENTORY, BACKORDERS, AND SHIPPING DELAYS

Inventory information can change quickly and is not a guarantee that a product is available. If we cannot ship within the time stated for your order, or within the time otherwise required by law, we will provide an appropriate delay notice and, when required, an opportunity to agree to the revised shipping date or cancel the unshipped item for a refund.

If we determine that an item cannot be supplied, we may cancel that item and refund the amount paid. We will not substitute a materially different product without your agreement.

8. PARTIAL AND MULTIPLE SHIPMENTS

Items in one order may ship separately from different facilities or at different times. You may receive more than one tracking number and delivery. Unless disclosed and agreed otherwise, we will not charge additional shipping solely because we split an order into multiple shipments.

The return period for each item begins when that item is delivered, as described in our Return and Refund Policy.

9. TRACKING INFORMATION

When tracking is available, we will send it to the email address or telephone number associated with the order. Tracking information may take time to update after a label is created.

A shipping label or tracking number does not necessarily mean the carrier has received the package. Carrier tracking records and delivery scans are relevant evidence of shipment and delivery but may be reviewed with other available information.

10. ADDRESS ACCURACY AND CHANGES

You are responsible for providing a complete and accurate name, street address, unit or suite number, city, state, ZIP code, telephone number, and any delivery instructions required by the carrier.

Contact us immediately if an address needs to be changed. We cannot guarantee that an address can be changed after processing or shipment begins. Carriers may refuse or charge for an address correction.

When a shipment is delayed, returned, lost, or delivered incorrectly because of information supplied by the customer, the customer may be responsible for actual redelivery, address-correction, return, or replacement costs to the extent permitted by law. This does not apply when Latimer Medical or its fulfillment provider caused the address error.

11. MISSING OR LOST PACKAGES

If a package is not received by the end of the estimated delivery range, review the tracking record and contact the carrier. Also check the delivery location, household members, building management, mailroom, neighboring addresses, and any carrier notice.

Contact us as soon as reasonably possible if the package remains missing. For a package marked delivered but not located, please contact us preferably within seven calendar days after the delivery scan. A short reporting preference does not eliminate rights that cannot lawfully be limited.

We may ask you to complete a written statement, confirm the delivery address, provide identification, file a carrier or law-enforcement report, or cooperate with an investigation. After reviewing the available information, we will provide any replacement, refund, claim assistance, or other remedy that is appropriate under the circumstances and applicable law.

12. SHIPPING DAMAGE

Inspect the shipment promptly after delivery. If the shipping carton or product appears damaged, contact us as soon as reasonably possible, preferably within five business days. Keep the product, carton, packing materials, labels, and all contents until we provide instructions.

We may request photographs, serial or lot numbers, and other documentation. Do not return a damaged product without authorization. Verified damage claims are handled under the Return and Refund Policy and applicable carrier or manufacturer procedures.

13. SIGNATURE, FREIGHT, AND SPECIAL DELIVERY

Certain orders may require an adult signature, direct signature, appointment, dock access, lift-gate service, inside delivery, or other special handling. Additional terms or charges will be disclosed when reasonably available before the service is confirmed.

For freight deliveries, inspect the shipment before signing when possible. Note visible shortage or damage on the carrier's delivery receipt and photograph the condition. Signing a receipt without noting visible damage can affect a carrier claim, although it does not waive rights that cannot lawfully be waived.

14. RESTRICTED AND SPECIAL-HANDLING PRODUCTS

Some aerosols, batteries, chemicals, compressed-gas products, temperature-controlled items, hazardous materials, oversized products, prescription products, or regulated medical products cannot be shipped by every method or to every destination. They may require ground service, special packaging, identity or credential verification, a secure documentation process, or cancellation if lawful shipment cannot be arranged.

Product-specific shipping restrictions displayed before purchase form part of this Policy.

15. REFUSED, UNCLAIMED, AND RETURNED-TO-SENDER SHIPMENTS

A refused, unclaimed, undeliverable, or returned-to-sender package is not automatically eligible for a full refund. After the package is received and inspected, it will be handled under our Return and Refund Policy. Actual nonrefundable carrier charges or other costs caused by an incorrect address, refusal, or failure to accept delivery may be deducted to the extent disclosed and permitted by law.

Products that become nonresalable, unsafe, expired, temperature-compromised, or legally nonreturnable while in transit back may not qualify for a refund unless the return resulted from our error or applicable law requires otherwise.

16. CUSTOMER REQUESTED HOLDS OR DELIVERY INSTRUCTIONS

A carrier hold, redirect, signature release, safe-location instruction, vacation hold, or other delivery change requested by the customer is subject to carrier terms. We cannot guarantee that a carrier will follow a request or that every request is appropriate for temperature-sensitive, high-value, restricted, or medical products.

17. CHANGES TO THIS POLICY

We may update this Shipping Policy prospectively. The version in effect when an order is placed generally governs that order, except when a change is required by law or is more favorable to the customer.

18. CONTACT US

Latimer Medical LLC
2924 Anthony Lane, Suite 100
Saint Anthony, Minnesota 55418
United States

Email: sales@latimermedical.com
Phone: 651-397-0313
Website: latimermedical.com